What is your process for working with new clients?
We invite you to first read our counselor bios. Once you determine who you would like to see, please contact her via the "Contact" button available on each counselor's bio page. This will open up a contact form for you to fill out. The counselor will then reach out to you to determine whether she is a good fit for your needs, and you will be given a link to register.
How many sessions will I need?
Typically the first one to two visits will be focused on gathering background information, and at that point the counselor should be able to talk to you about what to expect moving forward. Counseling is usually not a “quick fix”, and we find that people get more out of it when they are committed to the process.
Do you offer childcare?
Unfortunately we are not able to provide childcare. While we love to see their little faces, it is usually very distracting for children to be in a counseling session with you, and we want you to be able to get the most out of the experience. Please find childcare for your children before you come in for your appointment.
Do I have to have insurance to see a counselor?
No, you do not need to have insurance to see a counselor. You are free to pay out-of-pocket to see any of our counselors. Rates are $165 for the initial visit and $130 for follow-ups.
How is insurance billed?
Insurance is designed to cover medical issues, so in order to submit a bill to insurance for your counseling session the counselor must be able to assign a diagnostic code to you for the visit. For example, issues like anxiety, depression and ADHD would be listed. Individual counseling sessions are typically billable to insurance.
Will you bill my insurance for marriage or family counseling?
No, we do not bill insurance for marriage, couples or family counseling. Please see our fact sheet for more information.
Why don’t you take my insurance?
Accepting insurance is a costly and time consuming process for a counselor and, in fact, most counselors are moving away from accepting insurance at all. However, in an effort to meet our clients’ needs, our licensed counselors participate with the largest of the insurance companies operating in this area – BlueCross/BlueShield. Even if we don't accept your insurance, we will provide you with receipts which you can submit to your insurance company.
Can I still see one of your counselors if you don’t take my insurance?
Absolutely! You would pay the full fee at the time of your appointment, and then submit your receipt to your insurance company for reimbursement.
How can I find out what my mental health benefits are?
If you have a Blue Cross/Blue Shield (BC/BS) policy, our counselors will verify your benefits and let you know what they are prior to scheduling (in most cases). If you want to check on them yourself, ask about “outpatient mental health in an office setting.” We cannot give you your specific diagnostic codes prior to your appointments, but the CPT codes (visit codes) are typically 90791 for the first visit and 90834 or 90837 for follow-ups.
If you do not have BC/BS policy and want to check with your insurance company about what services are covered, ask about “out of network benefits” for “outpatient mental health in an office setting.” Be sure to find out if there is a deductible that applies to mental health specifically.
What is your cancellation policy?
We require 24 business-hours notice of any cancellations. This means that if your appointment is on a Monday at noon, we must hear from you by Friday at noon at the latest. If you do not show up for an appointment, or if you fail to give proper notice, there is a fee that will be assessed. We do offer an automatic appointment reminder system for your convenience, but it is still your responsibility to keep track of your appointment times.
Do you offer premarital counseling?
Yes, some of our counselors offer premarital counseling, and it usually takes about 4-6 sessions. (Don’t forget to take this into consideration when planning for a wedding date!) If the pastor marrying you requires a letter of confirmation, please notify your counselor in advance.